Tenant Guide

  1. References
  2. Reservation Deposit
  3. Administration/ Reference Applications
  4. Tenancy Agreement
  5. Payment
  6. Directly Managed Properties
  7. Standing Order Payments
  8. Notice to end a tenancy
  9. Insurance
  10. Inventory
  11. Deposit Returns
  12. Tenants’ obligations
  13. Property Inspection
  14. Council Tax & Utilities


Once a suitable property has been found, you will need to provide references, such as the following:

  • Confirmation of employment, salary confirmation.
  • Personal & Photographic identification (passport or driving licence).
  • Previous Landlord references.
  • Self-Employed (Accountants references, trading details etc)
  • Bank reference or bank Guarantee

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Reservation Deposit

Once you’ve found a rental a reservation deposit will be required to secure the property equivalent to one month’s rent and at the same time to cover costs of the agency fee.

This is in order to reserve the property and remove it from our availability list. The holding deposit can be used towards the agency fee or given directly to the landlord. Should the tenant withdraw from the proposed letting, through no fault of the landlord or the agent, the 'Holding Deposit' will be retained in order to cover any reasonable costs. The deposit will be returned in full if the landlord withdraws. The holding deposit shows good faith on the part of a prospective tenant enabling the landlord to take further action in the confident knowledge that the applicant is serious and fully committed to the property:

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Administration/ Reference Applications

A one-month administration fee is due at the start of the application process. Once the offer has been placed we will then negotiate a verbal agreement and will secure the property for you subject to satisfactory references being received on behalf of all applicable tenants.

The administration fee covering the legal department’s preparation of the tenancy documentation and any other contract/administrative paperwork is subject to VAT, fees are fully refundable in the event of the landlord withdrawing from the deal.


We would ask that you disclose all relevant facts that may adversely affect your reference outcome, prior to entering into the above. It may save you money.

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Tenancy Agreement

A tenancy agreement will be drawn up to include both tenant and landlord obligations, as well as the inventory (see below). The Landlord and tenant/s will be required to sign it prior to the tenancy commencing.

Generally, most tenancies run for a period of twelve months, which by Spanish law can be continued for up to a minimum of five years. We will contact you towards the end of the tenancy year to see whether you wish to continue your agreement for a further period and will liaise with the landlord to organise any documentation that may be required. It is important you note that the agreement is made between landlord and tenant, we act as intermediate for both parties, however as our fees are paid by the tenant, we will endeavour to offer you as many properties as possible to find your ideal home.

By legal requirement we will have the contract drawn up in Spanish with English translation if required and with all the verbally points agreed by both parties. Once prepared we will ask you read the document very carefully before you sign, and assist you with any questions you may have. If you feel necessary we advise you to seek independent legal advice.

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Once a move-in date has been agreed and references have all been approved by the landlord, the tenancy agreement will need to be signed by all parties and the initial monies will need to be paid in full, less any deposit previously paid:

This is made up of the following:

  • Deposit normally equal 1 or 2 months’ rent * Spanish law is one month but some landlords insist on 2 or more.
  • The first months rent in advance.
  • Agency fee

The above monies need to be cleared before the tenancy is able to commence. Payment will be by means of cash, a bankers draft, or paid directly into our client bank account with confirmation of transfer.

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Directly Managed Properties

When the property is directly managed by us we will inform you prior to your tenancy commencing. Any faults with appliances or problems within the property will need to be reported to us promptly and we will deal with the problem as quickly and efficiently as possible. Failure to report an ongoing problem may turn the onus onto you; please report any problems verbally followed in writing by email.

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Standing Order Payments

Rental payments are always made by standing order from the tenants’ bank account to the landlord’s bank account.

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Notice to end a tenancy

In order to terminate your tenancy prior to the agreed term, you will be required to give us at least one month notice in writing of your intention to leave, unless otherwise specified in your specific tenancy agreement.

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You must ensure you have adequate contents insurance, since the landlord does not accept any responsibility and cannot be held responsible for any loss or damage to tenants possessions. We can recommend and offer free quotes for insurance

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An inventory is compiled and provided for all properties at the time of signing the contract, providing an accurate description of the condition and contents of a property at the start of a tenancy.

The condition of the property and its contents at the end of the tenancy is then compared back to this report in the form of a check-out report. We will also provide an opinion on whether any damage that has arisen during the tenancy is attributable to normal and fair ‘wear and tear’ or to the tenants.

It is in a landlord’s interest to ensure that inventories are prepared for properties that they own. The inventory includes the condition, furniture and fittings of the property and effects, however a photographic inventory will also be provided noting any damages at the start of the contract. Both landlord and tenant sign a copy in good faith at the time of signing, however the tenant has a period of 15 days to report in writing any damages or discrepancies they may find.

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Deposit Returns

When your tenancy ends, an inspection of the property will be carried out, either by the landlord or by ourselves.

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Tenants’ obligations

The responsibility for the property lies with the tenant during the period of tenancy. It is your responsibility to ensure that the property is fully secured and any maintenance specified in the contract as the tenants responsibility, are carried out accordingly. We offer contacts for reliable service provider upon request.

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Property Inspection

If we are instructed as managing agents for your property, we are obliged to carry out occasional inspections to assess the condition of the property and that everything is being kept in a satisfactory condition. We will always arrange this with you at a mutually convenient time.

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Council Tax & Utilities

For a annual contract it is usual that the utility bills are transferred to the tenant prior to occupation of the property. Authorisation is required to change the title name of the services and payment account details, and this is given by the landlord or MJC Associates Real Estate at the time of signing the contract. The tenants are responsible for informing the local council of their new address, but if you are unsure of how to do this please ask.

Wherever applicable VAT will be charged at the current VAT rate.

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